Professional Services

Turmec expands Australian support with EGL

Turmec and EGL

Turmec, a specialist in designing and building waste processing and recycling solutions, has announced that together with its partner The Environmental Group Limited (EGL), it will have a presence in every state throughout Australia.

The company has said the availability of highly trained technicians, supported by a stock of essential spare parts, will mean less downtime for its customers. 

Customers can access this service as needed or by signing up to a service level agreement.

“Under the existing agreement, EGL will promote Turmec products and services, support Turmec in the delivery of turnkey projects and plant upgrades. EGL will play a lead role in supplying equipment spare parts and after-sales service programs which are a key component of Turmec’s product offering and we look forward to working closely to service our customers,” said Robert Thornton, Director of Supply Chain and After Sales for Turmec.

“We are delighted to work alongside Turmec to offer this after-sales customer hub. From our headquarters in Melbourne, we have a presence in every state of Australia which in turn gives Turmec excellent geographic coverage and a solid base from which to grow and service its Australian customer base,” said Paul Gaskett, national sales and marketing manager for EGL.”

During and after the installation of a system, Turmec’s after-sales team is there to support a business in achieving and maintaining optimum efficiency in the running of the plant. The company works collaboratively with its customers to ensure maximum plant efficiency and uptime. 

The after-sales team hold an order history for plant parts, ensuring easy re-ordering and enabling its service engineers to maintain a complete picture of a plant’s performance.

Turmec holds a stock of parts to maintain all conveyors it has supplied into the market. It also carries essential spares for a range of OEM equipment that would typically feature in a Turmec plant, where that OEM doesn’t have its own distribution network.

Send this to a friend